A charge back is a process where an organization such as credit union, bank or building society that is responsible for issuing the credit card, charges a certain percentage of the disputed amount back to the merchant bank. The percentage of the charged back transaction may be a portion or the entire disputed amount depending on the case. Some of the common reasons responsible for a chargeback are: unauthorized transactions, non-receipt of documents required, items not received by the card holders, services not rendered and if the merchant ignores a cancellation advice.
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